{"id":17682,"date":"2025-02-20T01:42:18","date_gmt":"2025-02-20T01:42:18","guid":{"rendered":"https:\/\/torontotribune.ca\/index.php\/2025\/02\/20\/air-canada-passenger-demands-answers-after-luggage-was-returned-late-damaged\/"},"modified":"2025-02-20T01:42:18","modified_gmt":"2025-02-20T01:42:18","slug":"air-canada-passenger-demands-answers-after-luggage-was-returned-late-damaged","status":"publish","type":"post","link":"https:\/\/torontotribune.ca\/index.php\/2025\/02\/20\/air-canada-passenger-demands-answers-after-luggage-was-returned-late-damaged\/","title":{"rendered":"Air Canada passenger demands answers after luggage was returned late, damaged"},"content":{"rendered":"


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A work trip to Prince Rupert<\/a>, B.C., took a turn for Gagan Neumann\u2019s husband when missing luggage became the least of their worries.<\/p>\n

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Neumann, speaking on behalf of her husband Kurt, says he took an Air Canada<\/a> flight from Kelowna<\/a> to Prince Rupert on Feb. 10 but his luggage made it the following day.<\/p>\n

\u201cHis luggage had actually come in one of those stroller or car seat see-through bags,\u201d said Neumann.<\/p>\n

She says the problems continued after he opened his luggage.<\/p>\n

\u201cAll of his work gear was ruined such as his work boots, his hard hat was melted, his hi-viz gear was completely torn and melted, there was nothing in his bag that was salvageable,\u201d she said.<\/p>\n

All of her husband\u2019s PPE was unusable, forcing him to miss a day of work.<\/p>\n

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\u201cBeing up in Prince Rupert, he was limited to what he could purchase, to what he could go buy,\u201d said Neumann.<\/p>\n

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\u201cWe have probably spent about $2,000 now just replacing belongings for basic work gear.\u201d<\/p>\n

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Neumann believes the damage happened during the luggage handling process.<\/p>\n

\u201cWhat we think had happened is that the bag got caught in the conveyor belt and friction had melted it. Air Canada has said they have never seen a situation like this before,\u201d she said.<\/p>\n