{"id":17673,"date":"2025-02-19T23:24:05","date_gmt":"2025-02-19T23:24:05","guid":{"rendered":"https:\/\/torontotribune.ca\/index.php\/2025\/02\/19\/sunwing-cancels-southbound-trips-from-toronto-amid-ongoing-delays\/"},"modified":"2025-02-19T23:24:05","modified_gmt":"2025-02-19T23:24:05","slug":"sunwing-cancels-southbound-trips-from-toronto-amid-ongoing-delays","status":"publish","type":"post","link":"https:\/\/torontotribune.ca\/index.php\/2025\/02\/19\/sunwing-cancels-southbound-trips-from-toronto-amid-ongoing-delays\/","title":{"rendered":"Sunwing cancels southbound trips from Toronto amid ongoing delays"},"content":{"rendered":"


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Sunwing Airlines says all flights heading to southern destinations from Toronto Pearson International Airport<\/a> on Wednesday have been cancelled as the airline works to return customers stranded abroad by a slew of recent flight delays.<\/p>\n

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The airline said in a statement on its website that the cancellations for Feb. 19 are being done to get those travellers stranded due to recent weather disruptions<\/a>, availability constraints and \u201cextremely limited\u201d hotel capacity back home.<\/p>\n

According to the airline, all affected customers who were to fly out of Toronto will receive a full refund to their original form of payment within 21 business days.<\/p>\n

\u201cThis difficult but essential operational decision allows us to redirect our resources toward bringing delayed customers home as quickly and safely as possible,\u201d the statement reads.<\/p>\n

It\u2019s not the only notice to Sunwing customers, which has seen flights impacted for the past several days.<\/p>\n

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Earlier on Wednesday, the airline advised travellers scheduled to depart between Feb. 13 and Feb. 19 who had experienced delays of more than 24 hours that they had the option to continue their travel as planned, cancel their flight to receive a one-year valid travel voucher, or to change their departure date, though depending on the cost of the new flight they may need to pay more or get a voucher for a lower-cost flight.<\/p>\n

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Wednesday\u2019s cancellations come as the airline has seen multiple delays, with flights to and from Toronto seeing hours long delays to multiple southern destinations, some exceeding 24 hours.<\/p>\n

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Taylor Jeanes, a Sunwing passenger currently in Puerto Plata in the Dominican Republic, says they were expected to begin their flight back to Toronto at about 10:50 p.m. on Tuesday.<\/p>\n

That didn\u2019t happen, leaving many stranded in the hotel lobby.<\/p>\n

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\u201cWe had over 30 people sleeping in the lobby on the couches, along with elderly people, a lot of people with small kids \u2026 it\u2019s been very challenging for us to be able to get somewhere to feel comfortable,\u201d Jeanes told Corus Entertainment\u2019s AM640 Toronto.<\/p>\n

Corus is the parent company of Global News.<\/p>\n

Jeanes said they received a message on Tuesday morning that their flight would be delayed until Wednesday, about 24 hours after the initial flight, and were told to stay in the hotel lobby and to check \u201cevery 30 minutes\u201d on an update for when accommodations would be arranged.<\/p>\n

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